The first thing to do is identify that the product you are looking for is eligible for curbside pickup! You will know if it is eligible by seeing one of these two texts on the product page!
After identifying that your order is eligible for curbside Pickup, Click the add to cart button
Once you have found the products you are looking to pick up, click the cart icon on the top right of the website
In the cart scroll down and you will see a shipping button and a curbside pick-up option, Click the Curbside pick-up button
You will then see text saying, "Choose a date and time." Click on this to choose the day and time you would like to pick it up!
Once your date and time is chosen click the check out button & follow the steps to enter your information & Payment details!
After you place the order, you will receive an order confirmation email! When your item is ready to be picked up, you will receive a notification email stating it is ready to be picked up with instructions on how to pick it up!
**If you cannot make it the day you have chosen, please reply to the order confirmation email you received to adjust the date and time.**
This is a crazy change for our business! We are very excited yet also very scared about changing our store to curbside pick-up only!
And very understandably, you may be a little disappointed or curious as to why we have chosen this route!
There are many reasons we have gone this way:
1. Me and my brother pride ourselves on our customer service! This business has taken off past the point of us to being able to
handle both the hundreds of in-store shoppers as well as the hundreds of calls coming from all over Canada and the United States a day!
In order to provide the in-store customer service we love to give, we would need to hire six people just to handle the in-store
shopping! While also hiring more phone operators! This would result in a massive increase in our part prices. Our main goal in this
business is to provide affordable parts to every camper in North America! We have realized that this wouldnt be possible
without going the route we are. We now understand why other RV parts stores and RV dealers have such high prices for their parts!
2. We now have all our used parts on pallet racking organized into boxes, all organized with SKU numbers
When we started posting our used inventory online, we quickly realized that while customers were in the store browsing
they would grab products and place them in a different location and the inventory would get completely messed up :(
3. We have a great feeling that this process will stream line the operations with less staff while giving me and my brother the time we
need to bring this business further. Resulting in cheaper parts, more parts, greater reach, and huge leaps in the RV parts industry!
The most important thing to us is our customers! We know how hard this is going to be for people and with heavy hearts, we take this
route! We greatly appreciate your understanding of this change! There will be alot of learning in this process and many bugs to work out
but we are excited to do as best as we can to get you the parts you need at the price you like :)
Unfortunately, there is no in-store browsing when coming to pick up the curbside order. The store is now set up in warehouse style, making it
impossible to browse parts inside the building!
Once your curbside pickup order is placed, you will receive an order confirmation email! When the order has been prepared, you will
Receive a ready-for-pickup email that will provide instructions of how to pick up your order :)
We have a preparation time of half an hour from 10 a.m. to 3 p.m. Tuesday through Friday to complete your order! This is to make sure we have your order prepared when you come to pick it up!
The cut-off time for our curbside orders is 3 p.m. MST.